How 1GLOBAL's Entitlement Server Transform Mobile Operations

Did you know that 1GLOBAL offers an entitlements server platform in addition to remote eSIM provisioning platforms for consumer and M2M? In this latest blog, our Head of Product Management, Scott MacKenzie, looks at what this powerful solution can do for you... 

What is an Entitlement Server? 

An entitlement server is a set of specifications to allow mobile operators to enable and disable services and features on end-user devices. It is also used for orchestration of the flows needed to set up wearables, like the Apple Watch or the Samsung Gear watch. 

We first built our entitlement server platform about ten years ago to serve our existing consumer and enterprise customers. It worked well for our internal use cases. Still, around six years ago, after launching our consumer eSIM RSP solution for mobile operators, we decided to re-engineer the entitlements platform from the ground up and include it as a single or combined offering with RSP. 

Industry challenges

By talking directly with mobile operators, we learned one of the most significant challenges they faced with entitlement servers was the cost and deployment complexity of the current solutions in the market. We wanted to create a solution that would act as a big step towards addressing this challenge. 

We decided to use a cloud-native approach in our new entitlement server architecture to find efficiencies that would allow both big and small operators to access entitlements technology, without significant upfront costs. In doing so, it makes launching entitlements a question of integration rather than infrastructure for mobile operators. 

Bespoke solutions

We employ a secure multi-tenant model with features like encrypted data separation in transit and rest, role-based access control, OAUTH2 APIs, auto-scaling and built-in redundancy. We currently use AWS Europe as our hosting provider but can host on any major cloud platform. 

We also recognize that not all customers want a fully cloud-hosted solution, either due to their policies or local regulations around customer data storage. Therefore, we also have a hybrid solution utilizing cloud compute and on-premises data storage if needed, and for some markets we also offer an entirely onsite solution. 

What were your development milestones? 

In 2021 we worked hard to fulfill our vision of being the one platform covering the broadest range of entitlements specifications but with the least friction for our mobile operator customers. We don't want our customers to be caught up in the individual specifications and standards from Apple, Samsung, Google or the GSMA. Rather, we simplify the interfaces, such that a single integration can then use many different entitlement specifications and device types. 

The 1GLOBAL entitlements platform is strong on both the Apple entitlement ecosystem as well as Samsung specifications. It took the team three months to integrate the Samsung specification into our base entitlements platform, which we expanded to include GSMA TS.43 6.0 specification for MDM and support for Google Wear OS wearables. 

By the end of 2021 we had full support for Apple, Samsung, TS.43, and Wear OS specifications. Our platform supports the widest variety of wearables and other entitlements on the market. 

If you are curious about what entitlements can do for your business, please do reach out to our team of experts. For more information and demos check out 1GLOBAL entitlements.