Head of Account Management

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse. 

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 400 experts across 13 countries.

Position Overview
1GLOBAL is seeking a Head of Account Management with 5+ years of experience in sales and account management, preferably with a background in Mobile Communication, to lead our European team. As Head of Account Management, you will oversee the development of key client relationships, drive revenue growth, and minimize churn. This role also includes responsibilities for building and managing a team, prospecting new opportunities, and ensuring the delivery of exceptional service to both existing and new logo clients.

Key Responsibilities

• Develop and execute a strategic account management plan to achieve sales targets, retain clients, and expand our customer base.
• Lead, coach, and inspire the account management team to deliver outstanding results.
• Identify and prospect new business opportunities.
• Build and maintain strong, long-lasting customer relationships with key decision-makers and stakeholders.
• Conduct in-depth needs analysis to understand customer requirements and provide tailored solutions.
• Present and demonstrate our products and services to clients, emphasizing their value and benefits.
• Negotiate contracts and close high-value deals to achieve revenue objectives.
• Collaborate with internal teams to ensure seamless delivery and implementation of solutions.
• Stay up-to-date with industry trends, market conditions, and competitor activities.
• Provide regular sales reports, forecasts, and insights to senior management.

Requirements

Qualifications

• 5+ years of successful account management experience, with a strong emphasis on strategic account management and leadership.
• Proven track record of meeting or exceeding sales targets.
• Preference given to candidates with experience in selling mobile communication solutions to enterprises.
• Exceptional communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to build and maintain relationships with C-level executives and decision-makers.
• Self-motivated, goal-oriented, and able to work independently as well as lead a team.
• Familiarity with global communications solutions is a plus.

Benefits

Why 1GLOBAL?

• Growth Opportunities: Build your career in one of the fastest-growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
• Dynamic Work Environment: Thrive in a fast-paced, collaborative workplace where innovation is encouraged, and your contributions make a difference.
• Professional Development: Work alongside industry leaders to grow your expertise in a cutting-edge field.
• Exposure to Leading Clients: Collaborate with some of the world’s most recognized companies and be at the forefront of transformative technology.
• International Experience: Gain opportunities to work in different 1GLOBAL offices worldwide as you advance within the company.
• Supportive Culture: Be part of a team where your ideas are valued, fostering an environment of open communication and transparency.
• Results-Driven Approach: Join a results-oriented team that values efficiency, creativity, and the drive to make an impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.