Growing Through Challenge: Global Mobile Infrastructure

With coverage in 190+ countries and over 370 direct network agreements, 1GLOBAL is serious about keeping your devices connected through truly global connectivity. But even with that level of focus we still sometimes encounter a few curveballs, and when you’re tackling the huge technical challenge of building a globe-spanning communications network from the ground up, things don’t always go to plan.  

Sometimes the unexpected happens and the smooth transfer of information from one part of the world to the other is interrupted.  

But as with any great endeavour, the important thing is not to falter when things go awry and to use the opportunity to learn and improve things even further. 

Expecting the unexpected 

That’s exactly what happened in 2022 when a catastrophic hardware failure in our New York Data Centre caused our servers to re-route via London in order to maintain service for some of our key IoT client. But while the data should have moved across seamlessly, the transfer was incomplete and some of it remained held up in New York. A small number of our customers were affected so we notified and supported them through the outage with timely communication to keep them informed every step of the way. 

It was obviously a less-than-ideal situation, but thanks to the quick work of our network engineers, our technical team were able to mitigate the problem, restore a smooth transfer of the affected data in less than 90 minutes, and then set to work on identifying the root cause of the problem and the circumstances that brought it about. 

Fail-over redundancy  

It was a complex issue that took a concerted team effort to solve. After thorough testing and simulation we not only fixed the fail-over problem, but were also able to improve our network capability by adding extra functionality for the transfer of data regardless of whether the affected networks were 2G, 3G or 4G - thus preemptively preventing any future repeat of the of the situation. 

Intelligent connectivity  

Although we’ve worked hard to become one of the world’s leading IoT connectivity and eSIM solution providers, it’s opportunities like this that keep us focused finding better ways to do things. We never stop learning and improving our service. That’s why leading market analysts Kaleido Intelligence named us as a Champion eSIM Connectivity Provider, and why IoT companies around the world trust us to support their international expansion and future-proof their connectivity with eSIM, no matter where they operate in the world. 

Our ongoing mission to enable billions of connections around the world takes continuous learning, and we’ll continue to take every opportunity to improve and support our customers through the good and the bad.