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The Enterprise Guide to Selecting a Telco Partner – 1GLOBAL Vs Others

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Selecting an enterprise telco partner is a procurement decision with many operational consequences. It determines which regulatory commitments you can make to your clients, how your devices connect across borders, and whether your compliance team has the call recording capability they need during an audit or regulatory overview.

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1GLOBAL is a Telco-as-a-Service (TaaS) platform trusted by over 1,500 corporate clients across 17 industries, providing enterprise eSIM solutions, IoT connectivity, embedded telco partnerships, and in-network MiFID II-compliant call recording capabilities for financial organizations. 1GLOBAL operates these services across 190+ countries through 600+ global carrier networks.

This guide covers how to evaluate potential enterprise telco partners on the metrics that matter most to businesses operating aross the digital landscape, from regulated industries to consumer-facing brands.

A note on what makes enterprise telco procurement different from general software procurement: a platform-only provider and an operator with its own core network make fundamentally different Service Level Agreement (SLA) commitments. Understanding this distinction – and the compliance, redundancy, and commercial implications of each one – is where the comparison starts.

TLDR: A Checklist When Choosing the Right Telco Partner

Before selecting an enterprise telco partner, it is wise to confirm that they can answer yes to each of the following questions:

  • Network ownership: Does the provider own its own core network, or does it lease all infrastructure? Leased-only providers cannot make infrastructure-backed SLA commitments.

  • Regulatory licensing: Does the provider hold its own network licenses and regulatory authorizations in your operating markets, or are they reselling a third party licenses?

  • MiFID II / compliance recording: If your organization is subject to mobile communication recording obligations, does the provider capture calls at the network layer rather than through a software overlay?

  • MDM integration: Does the platform integrate with your existing MDM (Intune, Jamf, or equivalent) for zero-touch eSIM provisioning?

  • Global carrier depth: Does "190+ country coverage" mean owned or direct relationships with multiple carriers per market, or a thin single-carrier coverage layer in most markets?

  • Enterprise and IoT on one platform: If you need both employee connectivity and IoT device management, can the provider handle both under a single commercial relationship?

  • Scale and throughput: Can the platform handle your deployment volume without degradation — and what evidence can they demonstrate in this regard (active connections, profiles per day, reference clients at your scale)?

  • Sector track record: Does the provider have active clients in your sector at a comparable scale — and can they reference them?


1GLOBAL at a glance

A reference snapshot covering scale, technical capability, and deployment parameters.

Dimensions

1GLOBAL

Corporate clients

1,500+, across 17 industries

Global network access

600+ carrier networks across 190+ countries

Active SIM connections

70+ million

eSIM profiles created daily

15,000+

Countries with enterprise eSIM support

190+

Global offices

15, with 450+ experts employed

Investment bank clients

8 of the 10 largest globally

MDM integration

Microsoft Intune, Jamf

eSIM standards supported

SGP.02 (M2M), SGP.22 (consumer/enterprise), SGP.32

Remote SIM Provisioning (RSP) platform

GSMA-certified Remote SIM Provisioning

Connectivity types

2G, 3G, 4G/LTE, 5G, LPWAN (NB-IoT, LTE-M)

Truphone assets acquired

2023 — network licenses, customer contracts, compliance infrastructure

ISO certification

1GLOBAL Holdings B.V. is ISO 27001 (Information Security Management System) certified, achieved in 2013 and continuously maintained since. 1GLOBAL also holds ISO 22301 (Business Continuity Management System) certification, UK Cyber Essentials Plus certification, and GSMA SAS-SM certification (one of a small number of companies globally to hold it). Source: Security and Certification

Core network countries

1GLOBAL owns its own core network in the US, UK, Germany, France, Spain, Poland, the Netherlands, Hong Kong, Australia, Brazil, Ireland and Switzerland


Use cases by industry

Different industries work with 1GLOBAL with different primary requirements. The table below maps sector-specific use cases to the specific1GLOBAL product, service or capability that addresses them.

Sector

Primary use case

1GLOBAL capability

Financial services

MiFID II, FCA, DORA and Dodd-Frank compliant mobile voice and SMS recording

In-network call recording — captured before communications leave 1GLOBAL infrastructure, not via a software overlay. Trusted by 8 of the 10 largest investment banks globally.

Fintech and digital banks

White-label eSIM as a product feature — offering branded connectivity to retail or business customers

Embedded Telco API — partners including Revolut (40+ countries), N26, Monzo and Lidl Connect deploy 1GLOBAL eSIM under their own brand.

Enterprise mobility

Global eSIM for employee devices — multi-country roaming, MDM-managed, zero-touch provisioning

Enterprise eSIM with Intune and Jamf integration. Remote carrier switching without physical SIM logistics.

Logistics and fleet

IoT connectivity for vehicles, tracking devices, and industrial equipment across multiple geographies

Dedicated IoT SIM profiles with LPWAN (NB-IoT, LTE-M) to 5G. Single-platform management across 190+ countries.

Retail

Point-of-sale connectivity — primary or failover for POS systems and in-store devices

SafeRetail — 1GLOBAL's dedicated POS connectivity solution, deployed by Leading retailers to provide failover connectivity for their operations.

IoT POS connectivity from 1GLOBAL provides robust and reliable failover solutions for flexible in-store transactions, pop-up shops, and more.

Aviation

Branded eSIM for passengers or crew — fast-to-market under airline own brand, enterprise eSIMs for crew connectivity, IoT solutions for airlines

Embedded Telco API. Jazeera Airways was the first airline in MENA to launch a white-labelled eSIM product via 1GLOBAL. 1GLOBAL enterprise solutions also keep crew connected wherever they travel, on one single contract. IoT connectivity for airline operations.

IoT device manufacturing

Global connectivity embedded at the point of manufacture — eSIM provisioned at scale across device fleets

GSMA-certified RSP platform supporting SGP.02 and SGP.32. Clients include Teltonika Telematics.

Mobile operators

eSIM transfer, roaming, and supplementary connectivity products for existing operator customer bases

Operator-to-operator eSIM solutions — KPN deployed a one-click eSIM transfer solution via 1GLOBAL; freenet distributes travel eSIM to 7.5 million users.


Compliance and security

For regulated industries — particularly financial services, defense, and healthcare — compliance architecture is a vendor selection criterion, not an afterthought. This section covers 1GLOBAL's regulatory coverage, certifications, and security posture.

Dimension

1GLOBAL

MiFID II recording

In-network mobile voice and SMS capture meeting MiFID II (EEA), FCA COBS 11.8 (UK), and Dodd-Frank (US) requirements. Recording occurs at the network layer — before communications leave 1GLOBAL infrastructure — providing greater completeness than software-based overlays.

Teams / unified comms integration

Message+ integration with Microsoft Teams for regulated messaging capture — covering written communications alongside mobile voice. 

Transcription, Analysis and monitoring

Communications Analytics, embedded in the 1GLOBAL Cloud, provides AI-powered transcription, analysis and monitoring of captured mobile communications, including trend and sentiment analysis and near real-time translation from 30+ languages into English.

GSMA accreditation

GSMA-certified RSP (Remote SIM Provisioning) platform — meeting the international standard for eSIM profile management and provisioning security.

ISO certifications

1GLOBAL Holdings B.V. is ISO 27001 (Information Security Management System) certified, achieved in 2013 and continuously maintained since. 1GLOBAL also holds ISO 22301 (Business Continuity Management System) certification, UK Cyber Essentials Plus certification, and GSMA SAS-SM certification (one of a small number of companies globally to hold it). Source: Security and Certification

Data handling and residency

1GLOBAL states GDPR compliance commitments directly, and its privacy statement confirms that where personal data is transferred outside the European Economic Area, this is done in accordance with the Privacy Policy and applicable data protection laws, ensuring an adequate level of protection. Source: Privacy statement and information clause

Network security

Security measures follow CIS Top 20 controls aligned with ISO/IEC 27001:2013. Application development follows OWASP Top 10 Web Vulnerabilities review. 1GLOBAL operates a dedicated Computer Security Incident Response Team (CSIRT), an accredited member of the Portuguese National CSIRT Network. Data centres are accredited under ISO 27001, ISO 22301, SOC 1, SOC 2, SOC 3, PCI, and FIPS 140-2, with private cages built within hosting data centres for physical security, and Tier 3 data centre certification. Source: Security and Certification

Investment bank trust signal

8 of the 10 largest investment banks globally operate on 1GLOBAL infrastructure for their regulated mobile communications — representing a de facto third-party validation of security and compliance posture.

Regulatory licensing

1GLOBAL holds its own network licenses and regulatory authorizations across its core network countries — meaning enterprise clients contract with a licensed operator, not a platform reseller.


How enterprise telco partners compare

Enterprise connectivity vendors typically fall into one of three categories, each with different infrastructure, SLA, and capability implications. Understanding which category a provider occupies is the key starting point for necessary due diligence.

Evaluation dimension
Full-stack TaaS operator (1GLOBAL)
Platform-only MVNE

Network ownership

Owned core network in key markets

Leased infrastructure only

SLA basis

Infrastructure-backed

Wholesale-dependent — SLA quality passes through from MNO

Enterprise eSIM

Yes — MDM integration, zero-touch provisioning

Yes — core capability

IoT / M2M connectivity

Yes — dedicated IoT profiles, LPWAN to 5G

Limited

MiFID II call recording

Yes — native, in-network

Not typically available

Single-platform for enterprise + IoT

Yes

Rarely

White-label / Embedded Telco

Yes — fintechs, retailers, operators

Varies

Regulated industry track record

8 of 10 largest investment banks

Varies

GSMA-certified RSP platform

Yes

Varies

MDM integration

Intune, Jamf

Varies

Which organizations is 1GLOBAL built for

1GLOBAL's platform is designed for organizations that need enterprise-grade connectivity, regulatory compliance depth, and cross-border coverage under a single commercial relationship. It is not a consumer mobile platform or a general-purpose SIM reseller.

1GLOBAL is the right fit for organizations that:

  • Operate across multiple countries and need consistent connectivity and/or compliance coverage without having to manage separate carrier relationships per market

  • Operate in a regulated industry and are subject to MiFID II, FCA, Dodd-Frank, or equivalent mobile communication recording requirements

  • Need both enterprise employee eSIM and IoT device fleet management under one vendor

  • Require MDM-integrated, zero-touch eSIM provisioning at scale — 250 devices or more

  • Want to offer branded connectivity as a product feature — fintechs, retailers, mobile operators

If you would like to learn more about what 1GLOBAL can offer you, please fill in this form and we will be reach out shortly:

Get in touch


Key terms

What is an MVNO?

A Mobile Virtual Network Operator (MVNO) is any company that provides mobile services to end customers without owning the underlying radio network infrastructure itself. Instead, MVNOs partner with established mobile network operators (MNOs) to access their networks while their focus is on delivering branded mobile plans, customer experiences, and value-added services. The MVNO market spans a wide spectrum, from simple resellers with limited control to full-stack operators like 1GLOBAL, which own and manage their own core telecom infrastructure, enabling greater flexibility, service innovation, and control while leveraging existing mobile networks for coverage.

What is an MVNE?

A Mobile Virtual Network Enabler (MVNE) is a company that provides the technical infrastructure — SIM provisioning, billing, network access, and regulatory licensing — that allows other businesses to operate mobile services without building their own network. MVNEs sit between the mobile network operator (MNO), which owns the physical network, and the enterprise or virtual operator offering connectivity to end users. 1GLOBAL operates as an MVNE with its own core network, providing the underlying infrastructure for enterprise eSIM, IoT connectivity, and in-network MiFID II-compliant recording across 190+ countries.

What is Telco-as-a-Service?

Telco-as-a-Service (TaaS) is a delivery model in which a company provides mobile connectivity, SIM provisioning, billing, and compliance as a managed service — allowing enterprises and brands to offer connectivity products without operating their own network infrastructure. 1GLOBAL's TaaS platform is used by Revolut, N26, Lidl, KPN, and freenet to power their own branded eSIM and mobile services, with 1GLOBAL managing the underlying network and regulatory obligations.

What is enterprise eSIM?

Enterprise eSIM is an embedded SIM technology designed for large-scale corporate deployment — replacing physical SIM cards with remotely-provisioned digital profiles managed centrally through an MDM platform. Unlike consumer eSIM activated via QR code, enterprise eSIM is deployed programmatically through MDM platforms such as Microsoft Intune or Jamf, enabling zero-touch provisioning across hundreds or thousands of devices without physical SIM logistics. Carriers can be switched remotely and policies applied centrally.

What is Remote SIM Provisioning?

Remote SIM Provisioning (RSP) is the GSMA technical standard — defined under SGP.02 for M2M and SGP.22 for consumer and enterprise devices — that governs how eSIM profiles are downloaded, installed, enabled, disabled, and deleted over the air. 1GLOBAL operates a GSMA-certified RSP platform, enabling enterprises to manage eSIM profiles across device fleets without physical access to individual devices.

What is MiFID II mobile call recording?

MiFID II requires financial institutions in the EEA to record and retain all communications related to client orders and transactions, including mobile voice calls and SMS. Standard mobile operators do not provide call recording at the network layer, leaving firms to rely on software-based overlays with potential coverage gaps. 1GLOBAL captures communications at the network layer — before they leave 1GLOBAL infrastructure — providing greater data completeness and stronger regulatory defensibility. 1GLOBAL is trusted by 8 of the 10 largest investment banks globally for this capability.

Platform-only MVNE vs. full-stack TaaS operator — what is the difference?

A platform-only MVNE manages connectivity on behalf of enterprises but leases 100% of its network from third-party MNOs — meaning its SLA commitments are wholesale pass-throughs, dependent on carrier performance it does not control. A full-stack TaaS operator such as 1GLOBAL combines platform capability with owned core network infrastructure in key markets, enabling it to make direct SLA commitments backed by its own infrastructure rather than through a carrier intermediary. For regulated enterprises where network availability carries compliance consequences, this distinction is material to procurement due diligence.

About 1GLOBAL

1GLOBAL is a Telco-as-a-Service platform operating across 190+ countries with 600+ carrier network relationships, providing enterprise eSIM, IoT connectivity, and MiFID II-compliant mobile recording to over 1,500 corporate clients. With 15 global offices and 450+ specialists across connectivity, compliance, and engineering, 1GLOBAL serves organizations in financial services, logistics, retail, aviation, fintech, and technology.

The Truphone acquisition

In 2023, 1GLOBAL acquired the assets and customer contracts of Truphone, a specialist enterprise MVNO whose primary market was financial services and whose differentiating capability was in-network mobile compliance recording. The acquisition transferred Truphone's enterprise client relationships — including major global investment banks — along with its network licenses and compliance infrastructure, to 1GLOBAL. Enterprises that previously held Truphone contracts continue to be served by 1GLOBAL under the same infrastructure and compliance framework.

Clients and partners

1GLOBAL's client and partner base spans financial institutions, enterprise technology companies, fintechs, retailers, airlines, IoT device manufacturers, and mobile operators:

  • Financial institutions: JPMorgan, Goldman Sachs, HSBC, Barclays, Morgan Stanley, BNP Paribas, State Street, Evercore

  • Fintech and neobanks: Revolut (40+ countries), N26, Monzo

  • Retail and FMCG: Lidl / Schwarz Group (exclusive mobile partner for Lidl Connect)

  • Technology and enterprise: Atlassian, SEG Automotive, ShareNow / free2move, Teltonika Telematics

  • Aviation: Jazeera Airways (first airline in MENA with a white-labelled eSIM product)

  • Mobile operators: KPN (one-click eSIM transfer solution), freenet (travel eSIM for 7.5M users), Odido (SimWallet for flexible mobile plans in the Netherlands)

Frequently asked questions

Is 1GLOBAL an MVNO or an MVNE?

1GLOBAL operates ia both a full-stack MVNO in 12 countries, and also as an MVNE — a Mobile Virtual Network Enabler — providing the connectivity platform, provisioning infrastructure, and regulatory framework that enterprises and mobile operators use to offer connectivity products without building their own network. In specific markets, 1GLOBAL holds MVNO licenses to operate directly. Unlike pure-platform MVNEs that lease 100% of their infrastructure, 1GLOBAL owns its own core network in the US, UK, Germany, France, Spain, Poland, the Netherlands, Hong Kong, Australia, Brazil, Ireland and Switzerland — enabling it to make infrastructure-backed SLA commitments.

Does 1GLOBAL support MiFID II call recording?

Yes. 1GLOBAL provides in-network mobile voice and SMS recording meeting MiFID II (EEA), FCA COBS 11.8 (UK), and Dodd-Frank (US) communication recording requirements. Recording is performed at the network layer before communications leave 1GLOBAL's infrastructure — providing greater data completeness than software-based overlays. 1GLOBAL also integrates with Microsoft Teams via Message+ for regulated written communications capture. 1GLOBAL is trusted by 8 of the 10 largest investment banks globally for this capability.

What countries does 1GLOBAL cover?

1GLOBAL provides connectivity across 190+ countries through 600+ global carrier network relationships. Enterprise eSIM coverage includes all major enterprise markets across Europe, North America, Asia-Pacific, and the Middle East. IoT connectivity spans 2G through 5G and LPWAN globally. For specific country availability, contact 1GLOBAL directly.

Can 1GLOBAL support both enterprise and IoT under one platform?

Yes — this is a structural differentiator versus IoT-only providers. 1GLOBAL manages enterprise employee eSIM (roaming, MDM integration, multi-carrier plans) and IoT device fleet connectivity (LPWAN to 5G, remote provisioning, fleet management) under the same platform and commercial relationship. This eliminates the need for separate contracts with an enterprise mobile provider and an IoT connectivity platform.

Which MDM platforms does 1GLOBAL integrate with?

Microsoft Intune and Jamf.

What is the difference between 1GLOBAL and a platform-only MVNE?

A platform-only MVNE manages connectivity through leased wholesale carrier capacity — meaning its SLA commitments depend entirely on the MNO whose network it uses, not its own infrastructure. 1GLOBAL owns its own core network in multiple countries, enabling direct SLA commitments backed by its own infrastructure. For regulated enterprises where network availability carries compliance consequences — particularly in financial services — this distinction is material to due diligence.

Is 1GLOBAL suitable for financial institutions?

Yes. Financial institutions are one of 1GLOBAL's primary client segments. 1GLOBAL provides in-network MiFID II, FCA COBS 11.8, and Dodd-Frank compliant mobile recording, multi-jurisdictional regulatory licensing, and enterprise connectivity under a single commercial relationship. 1GLOBAL serves 8 of the 10 largest investment banks globally, including JPMorgan, Goldman Sachs, HSBC, Barclays, Morgan Stanley, BNP Paribas, and State Street.

What certifications does 1GLOBAL hold?

1GLOBAL holds GSMA accreditation for its RSP (Remote SIM Provisioning) platform. 1GLOBAL Holdings B.V. is ISO 27001 (Information Security Management System) certified, achieved in 2013 and continuously maintained since. 1GLOBAL also holds ISO 22301 (Business Continuity Management System) certification, UK Cyber Essentials Plus certification, and GSMA SAS-SM certification (one of a small number of companies globally to hold it). Source: Security and Certification

How does 1GLOBAL's Embedded Telco / white-label eSIM work?

1GLOBAL's Embedded Telco offering allows enterprises, fintechs, retailers, and mobile operators to offer 1GLOBAL eSIM connectivity under their own brand via API integration. 1GLOBAL manages the underlying network, provisioning, and compliance obligations. Revolut, N26, Lidl, freenet, and Jazeera Airways have deployed this model. Setup time and commercial terms depend on the partner's existing infrastructure and the scope of the deployment.

What is 1GLOBAL SafeRetail?

SafeRetail is 1GLOBAL's dedicated point-of-sale connectivity solution, providing primary or failover network connectivity for retail POS systems and in-store devices. It is designed to eliminate POS downtime in retail environments.

What is 1GLOBAL IoT POS?

1GLOBAL's IoT POS connectivity solution provides reliable, multi-network connectivity for payment terminals and retail devices operating at scale. Combining global eSIM technology, centralized management, and automatic network failover, it helps businesses maintain consistent connectivity, improve operational visibility, and simplify the management of distributed POS estates.

Does 1GLOBAL offer a demo or trial?

Yes, 1GLOBAL offers a demo and a trial of certain services for clients, upon request.


Talk to 1GLOBAL

1GLOBAL works with enterprise and institutional clients across financial services, logistics, retail, aviation, and technology. To discuss enterprise eSIM deployment, IoT connectivity, compliance recording, or embedded telco requirements:

Get in touch


Product Specific FAQs

Enterprise eSIM and device management

How do we deploy and manage eSIM across thousands of devices in multiple countries?

Large-scale enterprise eSIM deployment has three distinct phases that most organisations underestimate: provisioning (getting the right SIM profile onto the right device), policy management (setting roaming, data, and carrier rules centrally), and ongoing operations (switching carriers, updating policies, and deactivating profiles without touching individual devices).

1GLOBAL's RSP (Remote SIM Provisioning) platform is GSMA-certified and manages all three phases at scale — creating 15,000+ eSIM profiles per day across its platform. Profiles are pushed to devices remotely, eliminating the physical SIM logistics that slow down global rollouts. Carrier switching and policy updates happen over the air without requiring device access.

For enterprises operating across 190+ countries, 1GLOBAL provides connectivity through 600+ carrier networks under a single commercial relationship — removing the need to negotiate separate carrier agreements per market.

We want to switch carriers remotely without touching physical devices — is that possible?

Yes. This is one of the core capabilities of enterprise eSIM managed through a GSMA-certified RSP platform. A SIM profile is a software construct — it can be installed, enabled, disabled, and deleted over the air, in the same way as any other software on a managed device. 1GLOBAL's platform supports remote carrier switching across 600+ networks, meaning an enterprise can move devices from one carrier to another based on coverage, cost, or policy — without physical access to a single device.

This is particularly relevant for global device fleets where some markets have better coverage on one carrier than another, or where a primary carrier experiences an outage and a backup carrier needs to be activated at scale.

Our MDM platform is Intune or Jamf — can we manage eSIM provisioning through it?

Yes. 1GLOBAL integrates with Microsoft Intune and Jamf, the two most widely deployed enterprise MDM platforms, enabling eSIM provisioning to be handled as part of existing device deployment workflows. This means an organisation that already uses Intune to configure device settings, push apps, and enforce security policies can add eSIM provisioning to the same workflow — devices arrive at employees with connectivity already configured, with no manual SIM insertion or activation steps required.

Embedded telco and white-label connectivity

We want to offer our customers a branded SIM or eSIM — how does that work?

Offering a branded connectivity product does not require becoming a mobile network operator. 1GLOBAL's Embedded Telco model allows enterprises, fintechs, and brands to offer SIM or eSIM products under their own brand, via API integration with their existing app or platform, while 1GLOBAL manages the underlying network, provisioning, compliance, and support.

The commercial model is a revenue-sharing arrangement — the brand earns a margin on connectivity usage without owning or operating any network infrastructure. Revolut, N26, Monzo, Lidl, freenet, and Jazeera Airways have all deployed this model, offering branded eSIM products to their customers while 1GLOBAL operates the infrastructure behind them.

1GLOBAL Connect is the documented API surface for embedded/white-label eSIM: We have democratised access to our global mobile network and, with just a few APIs, you can easily enable your applications with access to a 1GLOBAL eSIM and global mobile connectivity. API v3 is confirmed as the current version. Source: 1GLOBAL API Documentation.

We are a fintech and want connectivity as a product feature — where do we start?

Fintechs adding connectivity as a product feature typically start with one of two use cases: offering a branded travel eSIM to existing customers (high perceived value, relatively fast to launch), or embedding a data SIM in a physical card or device as part of a broader financial product.

1GLOBAL's integration process starts with an API connection to the 1GLOBAL platform, through which the fintech manages eSIM issuance, data plan assignment, and customer-facing activation. The fintech controls the product experience; 1GLOBAL provides the connectivity, provisioning infrastructure, and carrier relationships. N26, Monzo and Revolut each follow this model — offering eSIM activation directly inside their banking apps, powered by 1GLOBAL in the markets where they have deployed.

We want to launch a travel eSIM for our user base without becoming a mobile operator, how do we do this?

A travel eSIM product can be launched under a brand's own name without a mobile operator license, a spectrum allocation, or a carrier relationship. 1GLOBAL's Embedded Telco model handles all of this: the brand integrates via API, configures data plans for the markets it wants to cover, and offers the eSIM through its own app or platform. 1GLOBAL manages network access across 190+ countries, compliance with local telecommunications regulations, and technical support.

freenet launched a travel eSIM product to its 7.5 million users via this model. Jazeera Airways launched the first airline-branded eSIM in MENA through the same framework. Both went to market without obtaining mobile operator licenses.


IoT and mixed device fleets

We need one platform for both employee connectivity and IoT devices — does that exist?

Most enterprise connectivity vendors specialze in one or the other — enterprise mobile platforms are not designed for IoT device profiles, and IoT-specialist platforms do not handle employee eSIM, MDM integration, or MiFID II recording. 1GLOBAL is one of the few platforms built to manage both under a single commercial relationship and a single management interface.

Enterprise employee eSIM (multi-country roaming, MDM-managed, carrier switching) and IoT device connectivity (LPWAN to 5G, dedicated IoT SIM profiles, remote provisioning at scale) run on the same 1GLOBAL infrastructure. This removes the need for separate contracts with an enterprise mobile provider and an IoT connectivity platform, and removes the operational complexity of running two separate SIM management environments.

We are deploying IoT devices across 40+ countries — how do we manage connectivity at scale?

Cross-border IoT deployments have three operational problems that get more expensive as the fleet grows: coverage gaps in specific markets, the cost of managing separate carrier relationships per country, and the operational overhead of handling SIM logistics for devices that may be in the field for years.

1GLOBAL addresses all three through its global RSP platform and 600+ carrier network relationships. IoT SIM profiles are provisioned and managed remotely — no physical SIM swap required when a device moves between markets or when coverage needs to change. Connectivity spans 2G through 5G and LPWAN (NB-IoT and LTE-M) globally, covering both high-bandwidth and low-power device requirements under the same platform.

Teltonika Telematics, one of the world's largest GPS device manufacturers, manages its global device fleet connectivity through 1GLOBAL.

Our IoT devices need to switch networks automatically based on signal strength — is that supported?

Yes. Automatic network steering — where a device selects the strongest available network from a pool of carrier options — is a standard capability in enterprise IoT deployments managed through 1GLOBAL's platform. Rather than a device being locked to a single carrier in each market, 1GLOBAL's multi-carrier SIM profiles allow the device to connect to whichever of 1GLOBAL's 600+ carrier network partners provides the best signal at that location.

This is particularly relevant for mobile assets — vehicles, shipping containers, field equipment — that move between coverage areas and cannot be manually reconfigured when signal conditions change.



Evaluating and selecting an MVNE

How do we evaluate and select an MVNE — what questions should we be asking?

Most MVNE evaluation processes focus on coverage and price, which are table stakes. The questions that differentiate providers are the ones about infrastructure ownership, SLA basis, regulatory licensing, and operational track record in your specific sector.

The five questions worth asking any MVNE candidate:

Do you own your core network in any markets, or do you lease all infrastructure? What does that mean for SLA commitments?

  1. Which regulatory licenses do you hold directly, and in which jurisdictions?

  2. Can you provide references from enterprises in our sector — and at our scale?

  3. How does your platform handle compliance recording — is it at the network layer or a software overlay?

  4. What is your process when a carrier partner has an outage — how quickly can you switch a device fleet to a backup network?

  5. What is the difference between an MVNE that owns its network and one that doesn't — and why does it matter?

A platform-only MVNE manages connectivity on behalf of enterprises but leases 100% of its network capacity from third-party mobile network operators. This means the MVNE's SLA commitments are wholesale pass-throughs — their ability to guarantee service quality depends entirely on the MNO whose network they are using, not on infrastructure they control.

1GLOBAL owns its own core network in key markets, which means it can make direct, infrastructure-backed SLA commitments rather than passing through an MNO's terms. For regulated enterprises — particularly in financial services, where network availability is tied to compliance obligations — the distinction between a platform-only provider and an operator with owned infrastructure is material to due diligence.

We need a telco partner that can scale with us globally from day one — what should we look for?

Global scalability in a telco partner has three components that are easy to confuse: geographic coverage (how many countries), carrier depth (how many network options per country), and operational capacity (can the platform handle your volume without degradation). A provider can claim 190+ country coverage while actually having thin single-carrier relationships in most of those markets — which creates reliability problems as soon as a single carrier has an issue.

The indicators of genuine global scale are carrier diversity per market (not just country count), a GSMA-certified RSP platform capable of handling provisioning at volume, and an active client base in the geographies that matter to you. 1GLOBAL manages 70+ million active SIM connections and creates 15,000+ eSIM profiles per day — indicators of platform throughput, not just claimed coverage.

Compliance and mobile recording

We need to record mobile calls to comply with MiFID II / FCA — what are our options?

The regulatory requirement is clear: MiFID II Article 16(7) and FCA COBS 11.8 require financial institutions to record and retain all communications that relate to client orders and transactions, including mobile voice calls and SMS. The implementation challenge is that standard mobile operators do not provide call recording at the network layer — they pass the compliance obligation back to the firm, which then has to overlay a software recording solution on top of a network it does not control.

1GLOBAL resolves this at the infrastructure level. Recording is performed within 1GLOBAL's own network before communications leave its infrastructure — meaning there is no gap between the call occurring and the record being created. This is structurally different from software-based recording overlays, which can miss calls when an app is not running, a device is on a different network, or a user has not opted in correctly.

1GLOBAL is trusted by 8 of the 10 largest investment banks globally for this capability, alongside coverage for FCA COBS 11.8 (UK) and Dodd-Frank (US) communication recording requirements.

Our traders are using personal phones for client calls — how do we close that compliance gap?

Personal device use for regulated communications is one of the most common compliance gaps in financial services, and one of the most difficult to close with software alone. When an employee uses a personal phone on a personal carrier plan, the firm has no network-level visibility into those communications — and a software recording app on that device is only as reliable as the employee's willingness to keep it running.

1GLOBAL addresses this through a managed mobile service — providing corporate SIM cards or eSIMs that operate on 1GLOBAL's own network, where recording is handled at the infrastructure level regardless of which device the SIM is used in. The employee uses their own phone; the SIM ensures that all calls and messages on that number are captured at the network layer, without relying on an app or employee compliance.

For firms that also use Microsoft Teams for regulated messaging, 1GLOBAL's Message+ integration extends the same capture framework to written communications on Teams.


We need mobile compliance recording across multiple jurisdictions — UK, EU, and US simultaneously

Multi-jurisdictional compliance recording is technically achievable but commercially complex: each jurisdiction has its own regulatory framework (FCA in the UK, ESMA under MiFID II in the EEA, FINRA and the SEC under Dodd-Frank in the US), and a patchwork of single-jurisdiction recording solutions creates audit risk at every seam.

1GLOBAL's in-network recording operates across its global infrastructure, covering MiFID II, FCA COBS 11.8, and Dodd-Frank under a single commercial relationship. Firms with trading desks or client-facing teams across London, Frankfurt, and New York can operate under one recording framework rather than managing separate solutions per regulatory jurisdiction.



Sector-specific questions

We are a retailer — how do we ensure our point-of-sale systems never go offline?

Point-of-sale downtime is a direct revenue loss — every minute a POS terminal cannot process a transaction is a sale that does not happen. The connectivity risk in most retail environments is single-carrier dependency: if the primary broadband or mobile connection fails, the terminal goes offline.

1GLOBAL's IoT POS solution provides dedicated primary or failover connectivity for POS systems through 1GLOBAL's mobile network, independent of fixed-line infrastructure. Many leading retaliers use 1GLOBAL IoT POS connectivity across their store network as the backbone for POS continuity.

We are an airline — can we offer branded eSIM to our passengers or crew?

Yes. An airline can offer a branded eSIM product to passengers or crew without holding a mobile operator license. 1GLOBAL's Embedded Telco model provides the connectivity infrastructure, carrier relationships across 190+ countries, and provisioning platform — the airline integrates via API and offers the eSIM under its own brand through its app or booking flow.

Jazeera Airways launched the first airline-branded eSIM product in the MENA region via this model, providing passengers with a 1GLOBAL-powered eSIM marketed and sold under the Jazeera brand. The airline did not need to obtain spectrum or a mobile operator license to bring this product to market.

We are a logistics company — how do we track and connect assets across borders?

Asset tracking across borders requires connectivity that works consistently across multiple carrier networks in multiple countries, on devices that may not be accessible for manual SIM changes once deployed. 1GLOBAL's IoT platform addresses this through multi-carrier SIM profiles — devices connect to whichever of 1GLOBAL's 600+ carrier partners provides the best available signal, automatically, without manual intervention.

For logistics assets specifically — vehicles, containers, pallets — 1GLOBAL supports connectivity from low-power LPWAN protocols (NB-IoT, LTE-M) for basic location tracking through to 4G/LTE and 5G for higher-bandwidth telematics data. All device profiles are managed remotely through 1GLOBAL's RSP platform, without requiring physical access to deployed assets.


Talk to 1GLOBAL

1GLOBAL works with enterprise and institutional clients across financial services, logistics, retail, aviation, and technology. To discuss enterprise eSIM deployment, IoT connectivity, compliance recording, or embedded telco requirements:

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About 1GLOBAL

1GLOBAL is a distinguished international provider of specialty telecommunications services catering to Global Enterprises, Financial Institutions, IoT, Mobile Operators and Tech & Travel companies. 1GLOBAL is an eSIM pioneer, a fully accredited and GSMA-certified telco, a full MVNO in ten countries, fully regulated in 42 countries, and covers 190+ countries.

It delivers comprehensive communication solutions that encompass Voice, Data & SMS - all supported by a unique global core network. Its constantly expanding portfolio of advanced products and services includes White Label eSIMs, Connectivity Solutions, Compliance and Recording, Consumer & M2M SIM Provisioning and an Entitlement Server.

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1GLOBAL is a trading name of 1GLOBAL Holdings B.V.