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    Why Can't I Make A Call Whilst Overseas?

    What to do if you're on a Business plan but unable to make a call whilst overseas.

    For compliance purposes, standard outbound calls have been blocked in certain countries. When in one of these countries, you will need to dial differently.

    You will know when you are unable to make standard outbound calls when:

    • You receive an SMS from 1GLOBAL stating outgoing calls are blocked and 100 should be used

    • When making an outbound call, you receive a message from the host operator

    If these happen, use the Callback Method.

    How to use the Callback Method

    1. On your phone, dial 100 followed by the number you wish to dial then # then press call.

    Example:

    United Kingdom*100*+447123456789#Hong Kong*100*+85212345678#United States*100*+16463583496#

    2. A message will appear saying “We have successfully connected your call”
    3. You will receive an incoming call, answer it and wait to be connected.
    4. There will be no ringtone so the call will be silent until answered.

    List of countries

    In these countries, please use the Callback Method to make an outbound call.

    Oceania:
    American Samoa

    Asia:
    China
    East Timor
    Micronesia
    Turkmenistan
    Specific regions in Northern India - Jammu & Kashmir, Assam & North East Regions

    Africa:
    Angola
    Burundi
    Central African Republic & Swaziland
    Comoros
    Djibouti
    Ethiopia
    Lesotho
    Libya
    Namibia
    Sao Tome & Principe
    Sudan
    Zimbabwe

    Middle East:
    Syria

    Latin America:
    Ecuador
    Falkland Islands (Malvinas)

    Get in touch

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