AU International Mobile Roaming

August 30, 2023 

 

We want to take the stress out of roaming. 

That's why we keep our roaming terms simple, so you spend less time worrying about bills and more time talking to the people you want. It's also why we eliminate roaming in the UK, the US, Hong Kong, the Netherlands, Germany, Spain and Poland – an area we call the 1GLOBAL Zone. 

Outside the 1GLOBAL Zone, roaming can cost more than a local call, but our rates are competitive in more than 200 countries. And if you ever have any questions about what to expect when you're roaming then the Australian Communications and Media Authority has this fact sheet to answer your questions. 

In fact, just to make things crystal-clear, here are our roaming rates for our ten most popular destinations. 

Rates above and advertised in the rate checker are PAYG rates. For Business rates, including out of bundle rates please refer to our Business Price Plans 

Calls to premium rate numbers, non-geographic numbers, and all other special numbers (e.g. directory assistance, freephone numbers) are available but may be charged at higher rates. 

You can use our online Rate Checker to check our calling rates from anywhere, to anywhere. And no matter where you are, you can always get your balance by calling *124# from your mobile. 

If you want to know more about our roaming rates or how you can manage your mobile bill then our Customer Service Team is happy to help. 

You can call Customer Service by dialling a short code from your 1GLOBAL SIM, or dial the local number in any of our 1GLOBAL Countries. 

 

Australia 

 

Short Code Customer Service: 707 

General Enquiries: +61 2 8999 4206 

Hong Kong 

 

Short Code Customer Service: 707 

General Enquiries: +852 5149 1707 

UK 

 

Short Code Customer Service: 707 

General Enquiries: +44 (0) 20 3318 0733 

USA 

 

Short Code Customer Service: 707 

General Enquiries: +1 646 358 3496 

Netherlands 

 

Short Code Customer Service: 1200 

General Enquiries: +31 629 721 200 

Germany 

 

Short Code Customer Service: 707 

General Enquiries: +49 152 900 007 07 

Spain 

 

Short Code Customer Service: 227 07 

General Enquiries: +34 668 191 207 

Poland 

 

Short Code Customer Service: 707 

General Enquiries: +48 732 400 707 

1GLOBAL is a trading name of TP Global Operations Limited.