How Engagement can Build Trust in Financial Services
Financial Institutions
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Maintaining public trust in the financial services industry is an ongoing process. Just over half (51 percent) of 33,000 people quizzed by the Edelman Trust Barometer in a survey of trust and credibility felt that the industry can be trusted. For the financial service sector, there's always more work to do.
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Proactive engagement
Sector analysts often recommended the financial services industry undertakes more proactive engagement with its customers as a key to fostering trust. The results of the Edelman survey came with a recommendation to "Listen to customer needs and feedback. Treat employees well, place customers ahead of profits and communicate frequently and honestly on the state of the business."
Technology can help empower that kind of engagement by removing some of the communications barriers that prevent the employees of the financial services firms talking to their customers.
Technology that empowers
With the right mobile network provider, financial services can liberate employees from their desks, encourage a dialogue with customers - wherever they are in the world - and empower a mobile workforce to get out and meet customers, face-to-face, while maintaining a reliable and cost-effective connection to the systems and resources they need to do their jobs.
Of course, the communications technology has to be up to the job. Cell phones that employees are afraid to use internationally owing to their high roaming costs are no good. The same goes for financial data that cannot be emailed to, or downloaded by, a customer owing to low bandwidth connections. And phones that cannot record key conversations and text messages, as regulators are demanding, will not cut the mustard.
Positive connections
1GLOBAL's technology provides a seamless channel between financial services employees and customers, with low-cost local-like calls around the world, from one SIM card, on one tariff. Call quality and bandwidth management are monitored and optimized to give the user the best connections, too. And some ingenious, patented recording technology makes it all compliant.
In other words, there is no more appropriate technology than 1GLOBAL's to help firms build better relationships with customers – and that has never been more critical for the much-maligned financial services sector. To see more about our plans, head over to our business mobile plans page.
About 1GLOBAL
1GLOBAL is a distinguished international provider of specialty telecommunications services catering to Global Enterprises, Financial Institutions, IoT, Mobile Operators and Tech & Travel companies. 1GLOBAL is an eSIM pioneer, a fully accredited and GSMA-certified telco, a full MVNO in ten countries, fully regulated in 42 countries, and covers 190+ countries.
It delivers comprehensive communication solutions that encompass Voice, Data & SMS - all supported by a unique global core network. Its constantly expanding portfolio of advanced products and services includes White Label eSIMs, Connectivity Solutions, Compliance and Recording, Consumer & M2M SIM Provisioning and an Entitlement Server.
is a Solutions Consultant and Head of Compliance Partnerships at 1GLOBAL, specializing in recording compliance for financial services. His deep understanding of financial and regulatory technology stems from years of experience both as a customer and as a provider, specializing in Global Customer Success, Pre-Sales, and Product Leadership. Andy's leadership in areas like Trade Floor End User Computing and IT Service Management gives him a unique insight into the ever-evolving challenges faced by financial institutions in today's technologically accelerated market. His passion for innovation and proven ability to deliver compliant communication solutions make him a valuable resource and insightful authority on the topic.
