Verint® Communications Analytics for mobile compliance
Trusted by the world’s top financial institutions
We’re proud to be working with one of the most known brand around the global, who put their faith in us. This includes 10 of the world's 12 largest investments banks.
Transform mobile call recordings into valuable compliance intelligence
Built specifically for 1GLOBAL Cloud Compliance customers, the solution is fully integrated across 10 international markets. It delivers a unified, scalable platform for recording, archiving, transcription and AI-driven insights, eliminating the need for third-party providers.
Data can be securely exported from the Customer Portal for use in external systems such as CRM platforms, surveillance tools and Compliance Apps.
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Key financial use cases for compliance and surveillance teams
Keyword Detection
Quickly search transcripts for specific keywords, phrases or terminology associated with regulatory obligations or conduct concerns.
Contextual Surveillance
Detect contextual risks across conversations, including implicit indicators that may not be identified through keyword searches alone.
Multilingual Monitoring
Review conversations conducted in non-primary languages through automated transcription and translation capabilities.
Call Summarization
Use call summaries to quickly understand key discussion points, client requests, and follow-up actions. No need to review the full conversation.
The challenges of traditional compliance monitoring
The traditional review methods for capturing mobile voice calls are time-consuming, costly, and often inadequate for real-time compliance and business needs.
Time-Consuming: Manual call reviews can take hours, days, or weeks.
Hard to Scale: Growing communication volumes overwhelm traditional workflows.
Error-Prone: Human review can be prone to subjectivity and miss key insights – especially under tight deadlines.
Compliance Challenges: Manual processes often struggle to meet regulatory demands.
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Why choose Communications Analytics
Communications Analytics combines 1GLOBAL’s cloud-based recorder with Verint® analytics to capture, transcribe, and process multilingual voice interactions across 10 countries.
Built for financial services
Built on AI and LLMs for financial markets and regulated environments, Communications Analytics delivers real-time, high-accuracy transcription and compliance analysis.
The platform supports company-specific terminology and compliance frameworks including MiFID, CFTC and Dodd-Frank.
Faster insights & integration
Turn recorded conversations into searchable, timestamped records that accelerate investigations and improve compliance monitoring.
AI-powered transcription and analysis help teams identify risk faster, reduce manual review, and streamline workflows through integration with CRM and compliance systems.
In your language
Communications Analytics supports global compliance monitoring with automated transcription and translation across 30+ languages.
The platform automatically detects and switches between languages during conversations while providing high-accuracy transcription and on-demand English translation.
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Key capabilities of Communications Analytics
Scalable by Design
Handles high volumes with elastic, parallel processing.
Speaker Identification
Recognizes speakers to ensure accountability and compliance.
Conduct Risk Detection
Swiftly analyzes tone, sentiment, and behaviour to detect potential risks and breaches.
Automated Summaries
Generates meeting notes and action items instantly.
Multilingual call transcription & translation
Automated translation from 30+ supported languages into English. The solution can identify languages and transcribe the conversation while automatically switching between the languages with market-leading accuracy.
Verint's supported languages includes multi-language call support. Transcription in source language, translation to English on demand, insights delivered in source language with English toggle.
Get started with Communications Analytics
Transcription, analysis, and insights: all in one place.
If your financial organization wants to transform raw data into actionable and valuable intelligence, talk to a 1GLOBAL Compliance expert about Communications Analytics today.
To learn more about your data and privacy rights, visit our privacy policy.
To learn more about your data and privacy rights, visit our privacy policy.
1GLOBAL is a trading name of 1GLOBAL Holdings B.V.