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Communications Analytics Product Release

Compliance (Recording)
Updated:

1GLOBAL’s Verint Communications Analytics is now generally available.

📣 Overview

We are pleased to let you know that Verint Communications Analytics (Comms Analytics) is now generally available and fully integrated in 1GLOBAL’s Cloud Compliance.

Availability

Status: Generally Available.

👥 Who’s Affected

1GLOBAL Cloud Compliance customers are eligible.

💡What this means for you?

Customers on 1GLOBAL Cloud Compliance Recording Platform can now transform mobile call recordings into valuable compliance intelligence.

Financial institutions and regulated organizations can now accelerate productivity when monitoring mobile voice data.

The 1GLOBAL Cloud Compliance Recording Platform captures all mobile calls and SMS and securely transfers them to VFC.

Verint Communications Analytics offers automated transcription of voice data, summarization, sentiment analysis, and multilingual topic detection – translating from 30+ languages into English with near real-time processing.

Data can be securely exported from the Customer Portal for use in external systems such as CRM platforms, surveillance tools and Compliance Apps.

📋Key capabilities

  • Transcription: Automatically generated transcription in various languages. Over 30 languages are supported for transcription.

  • Translation of the transcribed call from other languages into English.

  • Call Summary: Summarization of each conversation.

  • Notes & Actions: Automatic meeting notes and follow-up actions.

  • Conduct Risks: Automatic sentiment and risk analysis to detect and proactively manage risks.

🐾 Getting started

To start a trial, reach out to your account manager. The service is activated as a free trial.

1GLOBAL is a trading name of 1GLOBAL Holdings B.V.