Support - Enterprise
Text SMS
- Why Can't I Send Texts to Short Codes?Details on why text messages on Short Codes are failing using a 1GLOBAL SIM.
- Why Can't I Send Or Receive Text SMS Messages?Troubleshooting steps to fix SMS issues.
- Why Am I Not Receiving Texts From Some Service Providers?Definition regarding Machine Generated SMS (A2P).
- 1GLOBAL SMS ServiceDescription of the Short Messaging Service (SMS).
- Just Landed SMSFrequently Asked Questions in regard to the Just Landed SMS feature.
- How to Turn iMessage/FaceTime On/Off (Apple iOS)Steps on how to switch on/off Apple iPhone's features, iMessgae & FaceTime.
Migration
- How to Migrate to 1GLOBALSteps on how to migrate from another operator to 1GLOBAL.
- Migrating with a Physical Plastic SIMSteps on how to migrate to 1GLOBAL with a plastic SIM card.
- Migrating with eSIMSteps on how to migrate to 1GLOBAL with an eSIM.
- How to activate eSIM on iPhoneStep-by step process on how to install an eSIM on an iPhone.
- Installing Your New eSIM on AndroidSteps on how to install an eSIM on Android.
- QR Code ErrorsWhat are QR Code errors.
- Check if Your Device Supports eSIMList of devices that support eSIM.
Migration Issues
- No Data or Voice Service after MigratingSteps to take for data or voice service issues after migrating.
- My Service Seems UnstableSteps to take for service issues with your eSIM.
- Wrong Phone NumberSteps to take if get a wrong phone number after migration.
- I Can Make Calls But Not Receive ThemSteps to take for issues with inbound calls.
- Strange Numbers in iMessage on iPhoneSteps to take if your iMessage have strange numbers.
- No Internet / No Data ServiceSteps to take for internet issues after migration.
- No Internet While TravellingSteps to take for data issues while traveling after migration.
Calling & Voicemail
- Why Can't I Make A Call Whilst Overseas?What to do if you're on a Business plan but unable to make a call whilst overseas.
- Wi-Fi Calling (VoWi-Fi)Voice Over Wi-Fi (VoWi-Fi)
- Why can't I make voice calls?What to do if you're on a Business plan but unable to make a call whilst overseas.
- What Is Smart Dialing?Description of the Smart Dialing feature and how it can be activated or deactivated.
- What Is Smart CLI?Smart CLI definition & how to switch ON or OFF.
- 1GLOBAL Voice ServicesIndex of 1GLOBAL´s voice service features & their links.
- Premium Rate NumbersFAQs about Premium Rate Numbers.
- How To Use The Callback Method?Definition of the Callback Method and its different dialling patterns.
- How To Activate Call Waiting?Steps to enable, disable, and check the status of the Call Waiting service feature.
- How Do I Use Voicemail?General Information about the 1GLOBAL Voicemail service.
- How Do I Set Up Voicemail?Steps to set up your 1GLOBAL Voicemail and its features.
- How Do I Set Up Call Forwarding?Definition and steps on how to switch on/off Call Forwarding.
- How Do I Set Up Apple Visual Voicemail?Frequently Asked Questions on Apple Visual Voicemail and its compatibility with 1GLOBAL.
- Calling Abroad, Country Codes and International DiallingGuide on how to make a successful call to an International number.
- Blocked NumbersDetails about blocked numbers & your 1GLOBAL SIM.
Internet & Data
- High Usage Alert OverviewThis article provides thorough information about HUA.
- How To Check Data UsageArticle on how to check how much data has been used.
- How To Connect To 2G/3G (BlackBerry10)Steps on how to connect to 2G or 3G on a Blackberry 10 handset.
- How To Remove Spam Calls and TextsList of agencies in the 1GLOBAL countries you wish to block spam calls/texts.
- Setting Up Data On Your HandsetChecklist for when connecting to the Internet via the Data service.
- What Is a 1GLOBAL Data Cap?Definition of EU Data Cap and Roaming Data Cap.
- What Is Data Roaming?Steps on how to activate Data Roaming & its importance when traveling with your 1GLOBAL SIM.
- What is 4G?Definition of 4G data speed.
- Tethering & Mobile HotspotsDefinition, setting up and troubleshooting for Tethering & Mobile Hotspots.
- I Have No Data Or Internet ConnectionTroubleshooting steps for Data Connection issues.
- I Have No 4G DataTroubleshooting guide for when you cannot get a 4G/LTE speed on your handset.
- I Have No 3G DataTroubleshooting guide for issues connecting to 3G.
- How To Configure Your APN Settings (Apple iOS)This article covers the steps in updating your iOS device's truphone APN settings.
- How To Configure Your APN Settings (Android)Steps on how to configure the APN setting on Android handsets.
- How Fast Is My Internet Connection?Reference to identify the data speed per byte.
- How Do I Estimate My Data Usage?Estimates of possible data usage per internet activity.
- How Do I Set Up 4G/LTE Setting On My Handset?Steps to set up the 4G/LTE feature in smartphones.
- Data ExplainedEverything you need to know about data with your 1GLOBAL SIM.
- How To Download Updates for Sony APNSteps on how to download the internet APN settings for Sony handsets.
Network & Coverage
- What Is A B2B Enterprise SIM Swap?A guide when requesting a SIM change.
- Why Do I Not Have Coverage On My Handset?Troubleshooting steps for Network Coverage issues.
- Why Do I Have A SIM Card Error?Different SIM card errors & what to do with it.
- Where Is 4G Available?A list of 4G destinations covered by 1GLOBAL.
- What Is 1GLOBAL World?List of countries covered in the 1GLOBAL World.
- UK Network Upgrade - All You Need To KnowWe are upgrading our service to bring you 4G in the UK.
- 1GLOBAL ZoneThe 1GLOBAL Zone countries & its benefits.
- The 1GLOBAL NetworkWhere we operate, our coverage and the 1GLOBAL world.
- What Happened With 3G Coverage In The US?A guide to the US 3G Network shut down.
1GLOBAL is a trading name of TP Global Operations Limited.