Why Can't I Send Texts to Short Codes?
Details on why text messages on Short Codes are failing using a 1GLOBAL SIM.
Why Can't I Send Or Receive Text SMS Messages?
Troubleshooting steps to fix SMS issues.
Why Am I Not Receiving Texts From Some Service Providers?
Definition regarding Machine Generated SMS (A2P).
1GLOBAL SMS Service
Description of the Short Messaging Service (SMS).
Just Landed SMS
Frequently Asked Questions in regard to the Just Landed SMS feature.
How to Turn iMessage/FaceTime On/Off (Apple iOS)
Steps on how to switch on/off Apple iPhone's features, iMessgae & FaceTime.
How to Migrate to 1GLOBAL
Steps on how to migrate from another operator to 1GLOBAL.
Migrating with a Physical Plastic SIM
Steps on how to migrate to 1GLOBAL with a plastic SIM card.
Migrating with eSIM
Steps on how to migrate to 1GLOBAL with an eSIM.
Installing Your New eSIM on iPhone
Steps on how to install an eSIM on an iPhone.
Installing Your New eSIM on Android
Steps on how to install an eSIM on Android.
QR Code Errors
What are QR Code errors.
Check if Your Device Supports eSIM
List of devices that support eSIM.
No Data or Voice Service after Migrating
Steps to take for data or voice service issues after migrating.
My Service Seems Unstable
Steps to take for service issues with your eSIM.
Wrong Phone Number
Steps to take if get a wrong phone number after migration.
I Can Make Calls But Not Receive Them
Steps to take for issues with inbound calls.
Strange Numbers in iMessage on iPhone
Steps to take if your iMessage have strange numbers.
No Internet / No Data Service
Steps to take for internet issues after migration.
No Internet While Travelling
Steps to take for data issues while traveling after migration.
Calling & Voicemail
Why Can't I Make A Call Whilst Overseas?
What to do if you're on a Business plan but unable to make a call whilst overseas.
Wi-Fi Calling (VoWi-Fi)
Voice Over Wi-Fi (VoWi-Fi)
What Is Smart Dialing?
Description of the Smart Dialing feature and how it can be activated or deactivated.
What Is Smart CLI?
Smart CLI definition & how to switch ON or OFF.
1GLOBAL Voice Services
Index of 1GLOBAL´s voice service features & their links.
Premium Rate Numbers
FAQs about Premium Rate Numbers.
How To Use The Callback Method?
Definition of the Callback Method and its different dialling patterns.
How To Activate Call Waiting?
Steps to enable, disable, and check the status of the Call Waiting service feature.
How Do I Use Voicemail?
General Information about the 1GLOBAL Voicemail service.
How Do I Set Up Voicemail?
Steps to set up your 1GLOBAL Voicemail and its features.
How Do I Set Up Call Forwarding?
Definition and steps on how to switch on/off Call Forwarding.
How Do I Set Up Apple Visual Voicemail?
Frequently Asked Questions on Apple Visual Voicemail and its compatibility with 1GLOBAL.
Calling Abroad, Country Codes and International Dialling
Guide on how to make a successful call to an International number.
Details about blocked numbers & your 1GLOBAL SIM.
Internet & Data
High Usage Alert Overview
This article provides thorough information about HUA.
How To Check Data Usage
Article on how to check how much data has been used.
How To Connect To 2G/3G (BlackBerry10)
Steps on how to connect to 2G or 3G on a Blackberry 10 handset.
How To Remove Spam Calls and Texts
List of agencies in the 1GLOBAL countries you wish to block spam calls/texts.
Setting Up Data On Your Handset
Checklist for when connecting to the Internet via the Data service.
What Is a 1GLOBAL Data Cap?
Definition of EU Data Cap and Roaming Data Cap.
What Is Data Roaming?
Steps on how to activate Data Roaming & its importance when traveling with your 1GLOBAL SIM.
What is 4G?
Definition of 4G data speed.
Tethering & Mobile Hotspots
Definition, setting up and troubleshooting for Tethering & Mobile Hotspots.
I Have No Data Or Internet Connection
Troubleshooting steps for Data Connection issues.
I Have No 4G Data
Troubleshooting guide for when you cannot get a 4G/LTE speed on your handset.
I Have No 3G Data
Troubleshooting guide for issues connecting to 3G.
How To Configure Your APN Settings (Apple iOS)
This article covers the steps in updating your iOS device's truphone APN settings.
How To Configure Your APN Settings (Android)
Steps on how to configure the APN setting on Android handsets.
How Fast Is My Internet Connection?
Reference to identify the data speed per byte.
How Do I Estimate My Data Usage?
stimates of possible data usage per internet activity.
How Do I Set Up 4G/LTE Setting On My Handset?
Steps to set up the 4G/LTE feature in smartphones.
Everything you need to know about data with your 1GLOBAL SIM.
How To Download Updates for Sony APN
Steps on how to download the internet APN settings for Sony handsets.
Network & Coverage
What Is A B2B Enterprise SIM Swap?
A guide when requesting a SIM change.
Why Do I Not Have Coverage On My Handset?
Troubleshooting steps for Network Coverage issues.
Why Do I Have A SIM Card Error?
Different SIM card errors & what to do with it.
Where Is 4G Available?
A list of 4G destinations covered by 1GLOBAL.
What Is 1GLOBAL World?
List of countries covered in the 1GLOBAL World.
UK Network Upgrade - All You Need To Know
We are upgrading our service to bring you 4G in the UK.
The 1GLOBAL Zone countries & its benefits.
The 1GLOBAL Network
Where we operate, our coverage and the 1GLOBAL world.
What Happened With 3G Coverage In The US?
A guide to the US 3G Network shut down.
eSIM For Business Plans
eSIM For Business Plans
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